Refund Policy

Updated: 2026-09-30

What can be refunded

Any payment, a month of KALAMOS+ or the support pack, can be refunded within 14 days of payment.

Cancelling the subscription

You can cancel KALAMOS+ at any time with the "Manage subscription" button on the KALAMOS+ page. The subscription stays active until the end of the paid month and you will not be charged again. Cancelling by itself does not refund the current month; ask for a refund for that.

How to get a refund

Write to us at support@playkalamos.com or contact Paddle, the seller of our purchases, through paddle.net or the link in your receipt email. Paddle returns the money the same way you paid.

After a refund the paid features are switched off: the subscription is cancelled at once and the support pack badge is removed.

When a refund is not possible

If the purchase was fraudulent or used to get around the limits of the game.